Privacy Policy

Effective Date: July 30, 2026

At ArcWright (“ArcWright,” “we,” “our,” or “us”), a trade name (DBA) of ResCom LLC, we are committed to protecting the privacy of our customers, business partners, and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Our website is intended for business customers, manufacturers, maintenance organizations, distributors, and other commercial users seeking information about our products and services.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Name
  • Company name
  • Email address
  • Phone number
  • Information submitted through our contact form
  • Information provided when requesting a quote, consultation, or additional information

We also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on our website
  • Referring website or source
  • General geographic region

This information helps us operate, maintain, and improve our website while providing a better experience for our visitors.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and requests
  • Provide quotes, products, and services
  • Schedule consultations
  • Improve our website and customer experience
  • Maintain the security and integrity of our website
  • Comply with legal obligations

If ArcWright begins offering newsletters or marketing communications in the future, those communications will only be sent to individuals who have chosen to receive them. Recipients will be able to unsubscribe at any time using the instructions included in each communication.

Contact Forms

When you submit information through our website’s contact form, your information is transmitted directly to ArcWright by email so we can respond to your inquiry. We use the information you provide solely for responding to your request and providing information about our products and services.

Cookies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may be used for:

  • Website functionality
  • Analytics and performance measurement
  • User experience improvements

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of portions of our website.

Analytics

We use Google Analytics and Google Search Console to better understand how visitors interact with our website and to improve its performance.

These services may collect information such as:

  • Pages viewed
  • Time spent on the website
  • Device type
  • Browser type
  • General geographic location
  • Referral sources

This information is aggregated and used to improve our website, products, and services. We do not use analytics information to personally identify individual visitors.

Sharing Your Information

ArcWright does not sell, rent, or share your personal information with third parties for advertising, marketing, or any other commercial purpose.

We may share information only with trusted third-party service providers who assist us in operating our business, including:

  • Website hosting providers
  • Website security providers
  • Analytics providers
  • Technology vendors that help us operate our website

These service providers are permitted to use your information only as necessary to provide services on our behalf and are expected to safeguard your information.

We may also disclose information when required to comply with applicable laws, legal processes, or to protect the rights, property, or safety of ArcWright, our customers, or others.

Confidential Business Information

Because ArcWright provides customized products and practical solutions for commercial and industrial customers, information submitted in connection with quote requests, consultations, equipment specifications, purchase orders, photographs, technical drawings, measurements, project requirements, or other business communications may include confidential or proprietary information.

ArcWright treats this information as confidential and uses it solely for evaluating customer needs, developing solutions, manufacturing products, and providing requested services unless otherwise authorized by the customer or required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect.

While we strive to use commercially reasonable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

ArcWright retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

In general:

  • Contact form inquiries may be retained for up to three (3) years.
  • Quote requests, purchase orders, and related business communications may be retained for up to seven (7) years.
  • Customer records may be retained as long as reasonably necessary for business, accounting, warranty, or legal purposes.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request information regarding how your personal information is used

To submit a privacy request, please contact us using the information below.

We will acknowledge and respond to privacy requests within thirty (30) days whenever reasonably possible, or within the timeframe required by applicable law.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

ArcWright is not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

California Consumer Privacy Act (CCPA)

In addition to the rights documented elsewhere in this Privacy Policy, if you are a California Resident you have some additional rights under the CCPA. These include being informed of any of your personal data that has been “sold” (where sold for this purpose is defined below) and to opt out of the future selling of your personal data to third parties. We respond to do not track requests in the following way: (INSERT YOUR POLICY).

We may share your details with selected 3rd parties, where you have opted in for us to do so, which is defined as a “sale” of data under the CCPA. If you change your mind you can opt out of the sale of personal data by emailing us at (INSERT EMAIL).

To submit requests for information about any of your personal data which we have sold according to the CCPA, you can get in touch with us by any of the methods listed in the Contact Us section of this policy or call this free toll number +(INSERT PHONE NUMBER). If you are emailing us for a request please indicate in the subject that it is a CCPA related request.

For information on the type of data we may collect from consumers and the 3rd parties this may be disclosed to, including our suppliers and other entities within our group, please refer to the relevant sections in this privacy policy.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (253) 245-9397 or via email at info@arcwrightco.com. You may also complain to the FTC: https://reportfraud.ftc.gov/#/ or https://www.consumerfinance.gov/privacy/file-privacy-complaint/

Children’s Privacy

Our website is intended for business professionals and individuals over the age of 13.

We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

When changes are made, the revised Privacy Policy will be posted on this page with an updated Effective Date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us:

ArcWright
A trade name (DBA) of ResCom LLC

Email: info@arcwrightco.com

Website: https://www.arcwrightco.com